Privacy Policy

At Full Services Spa Lucknow, your privacy and comfort are very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or book our services.


Information We Collect

We may collect basic personal details such as:

  • Full name

  • Phone number

  • Email address

  • Booking and service details

This information is collected when you:

  • Contact us

  • Fill out a form

  • Book a spa session

  • Communicate with us via website, phone, or WhatsApp

How We Use Your Information

We use your information only to:

  • Confirm and manage bookings

  • Contact you regarding services or appointments

  • Improve our website and customer experience

  • Provide customer support

We do not sell or misuse your personal information.

Booking & Cancellation Policy

  • Appointments must be booked in advance via phone, website, or WhatsApp.

  • Any changes or cancellations should be made at least 24 hours before the scheduled time.

  • Late cancellations or no-shows may be charged the full service amount.

  • We reserve the right to reschedule or cancel appointments due to unforeseen situations. If this happens, we will inform you and offer an alternative where possible.

Pricing & Payments

  • Service prices may change from time to time. Please confirm pricing before booking.

  • Full payment is required before or at the time of service.

  • We accept cash, UPI, bank transfer, and other available payment methods.

Services & Health Information

  • All spa services are non-refundable.

  • Before treatment, please inform us about any medical conditions, allergies, or health concerns.

  • We may refuse service if a treatment is not suitable for your health or safety.

  • Service duration is fixed as per the selected treatment.

Guest Conduct

  • Guests are expected to behave respectfully at all times.

  • Any inappropriate, abusive, or intoxicated behavior may result in immediate service cancellation without refund.

  • Eating or drinking inside treatment rooms is not allowed.

Personal Belongings & Liability

  • We are not responsible for loss or damage of personal belongings. Please avoid carrying valuables.

  • Lockers may be provided where available.

  • If you experience any discomfort or reaction during a session, inform our staff immediately.

  • While we follow proper safety and hygiene standards, we are not responsible for any unexpected reactions.

Photos & Media

  • Photos or videos may be taken on our premises for promotional purposes.

  • By visiting or using our services, you agree that you may appear in such media unless you inform us otherwise.

Cookies

  • Our website may use cookies to improve user experience.

  • Cookies help us understand how visitors use our site.

  • You can disable cookies through your browser settings if you prefer.

Data Security

We take reasonable steps to protect your personal information. However, no online system is 100% secure, and we cannot guarantee complete security of data transmitted over the internet.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, feel free to contact us.

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